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Registered: ‎01-20-2017
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Anyone experience on 844E blackout Tv and missing channel

It need a physical reboot of the 844 for the channel to come back and sometime we need to physically reboot the pvr/stb for the channel to come back. We never experience this problem on other kind of ONT before. We're working with 716 711 712 714 762 and we never experience this kind of trouble before.

You have an idea why this kind of teouble happen?
Moderator
Posts: 356
Registered: ‎06-24-2014
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Re: Anyone experience on 844E blackout Tv and missing channel

Which software load are you running on the 844?
Member
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Registered: ‎01-20-2017
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Re: Anyone experience on 844E blackout Tv and missing channel

This : ?

Software Version
11.1.120.10
Calix Certified
Posts: 1,867
Registered: ‎03-11-2010
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Re: Anyone experience on 844E blackout Tv and missing channel

Does this Service Bulletin apply? Premises SB-16-023

Member
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Re: Anyone experience on 844E blackout Tv and missing channel

I really dont know what you are talking about with the service bulletin / SB-16-023. Im someone who take calls in a call center and many customer experience this trouble. If you tell me where to check, i'll get the information. I'm trying to find the solution and help the administrator with this trouble.

Calix Certified
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Registered: ‎03-11-2010
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Re: Anyone experience on 844E blackout Tv and missing channel

No problem, see the attached Service Bulletin.

Moderator
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Registered: ‎06-24-2014
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Re: Anyone experience on 844E blackout Tv and missing channel

@frnkblk that may be but I was thinking more along the lines of PREM-15768: With video running across a full-bridge interface, multi-cast traffic for a specific channel stops flowing on sub-tended devices. This is resolved in 11.1.130 +. This was specific to losing channels on specific STBs off of the 844. Some STBs would get the channel and others wouldn't. I've attached the release notes. I would suggest upgrading to 11.1.130 or to the latest 11.2 and going from there.

Calix Certified
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Registered: ‎03-11-2010
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Re: Anyone experience on 844E blackout Tv and missing channel

@mcarter: Good catch!  I had forgot about that one.

Contributor
Posts: 119
Registered: ‎01-26-2010
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Re: Anyone experience on 844E blackout Tv and missing channel

i have experienced it as well.   Gets me everytime.

Established Member
Posts: 11
Registered: ‎03-08-2010
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Re: Anyone experience on 844E blackout Tv and missing channel

we reset at least 5 844 models a week by powering down.